Transform Your Business Today
Expert strategy for customer experience and transformation.
Transform Your Business Today
Expert strategy for customer experience and transformation.
About VTS Consulting
Who We Are
VTS Consulting is a boutique strategy and transformation firm dedicated to enhancing Customer Experience (CX). With over 25 years of expertise, we collaborate with organizations to implement effective change management strategies.
Transform Your Business with VTS Consulting
"VTS Consulting brings 25+ years of experience leading enterprise transformations across utilities, financial services, and the public sector. We specialize in Customer Experience, Change Management, and Workforce Development — helping organizations turn strategy into sustainable results.”
Core Services
Customer Experience Strategy
We help organizations design and implement customer experience programs that drive measurable impact. From journey mapping to Voice of the Customer frameworks, we translate feedback into actionable strategies that strengthen customer trust and loyalty.
Organizational Change Management
Our team specializes in guiding leaders and employees through transformation. We design communication, training, and adoption strategies that ensure new systems, processes, and initiatives are embraced and sustained.
Workforce Development & Leadership Coaching
We partner with organizations to unlock workforce potential through tailored training, leadership development, and employee engagement strategies. Our programs empower teams to adapt, perform, and grow in rapidly changing environments.
Digital Enablement & Transformation Tools
VTS Consulting offers a growing suite of digital tools — including our CX Playbook Generator and VoCAL (Voice of Customer Advanced Listening) Diagnostic Suite — that help organizations assess maturity, close the loop on feedback, and accelerate adoption of new practices.
System Integration & Technology Adoption
We specialize in aligning people, process, and technology during large-scale implementations. Our experience spans survey and feedback platforms, Customer Information Systems (CIS), Advanced Metering Infrastructure (AMI), Meter Data Management Systems (MDMS), billing and collections, and contact center/CRM systems. We help clients achieve smooth integrations, minimize disruption, and realize business value faster.
Opinator Official Partner
Interactive Journeys and Data Analytics - Powered by Opinator & Delivered by VTS Consulting
A t VTS Consulting, we partner with Opinator to transform outdated surveys into interactive, personalized feedback journeys (OPIs). These real-time experiences capture customer sentiment in the moment, unlock actionable insights, and close the loop faster.
Our team brings deep expertise in CX strategy, system integration (CIS, AMI, MDMS, CRM), and change management — ensuring Opinator fits seamlessly into your workflows and delivers measurable results. Visit OPINATOR to learn more!
Our Approach
- Personalized Journeys: Tailored OPIs for post-interaction, onboarding, or service recovery.
- Real-Time Intelligence: Instant dashboards that surface issues before they escalate.
- Actionable Insights: Close-the-loop playbooks that turn feedback into measurable improvement.